At Finestitches Supply, we know that the convenience of a well-organized bathroom begins long before a product reaches your home. From practical storage accessories to small details that make daily routines easier, we aim to make ordering and delivery clear, predictable, and convenient.

This Shipping Policy explains our shipping charges, preparation procedures, delivery estimates, tracking information, and the steps customers may take when a shipment is delayed, missing, or damaged.

1. Shipping Rates

We offer the following standard shipping structure:

The applicable shipping charge will be displayed during checkout before you submit your order.

Unless otherwise stated, the free-shipping threshold is calculated using the merchandise subtotal before applicable taxes and shipping charges.

2. Order Processing

Most orders are prepared within 1–3 business days after payment confirmation.

Our preparation process may include:

• Reviewing order details and delivery information.

• Confirming product availability.

• Preparing items for shipment.

• Checking merchandise for visible damage where practical.

• Selecting suitable packaging.

• Preparing shipping documentation.

• Arranging carrier collection.

Business days generally exclude Saturdays, Sundays, and recognized U.S. public holidays.

Orders placed during weekends, holidays, promotional events, or periods of unusually high demand may require additional processing time.

3. Estimated Delivery Time

After dispatch, standard transit generally takes 3–7 business days.

The estimated total delivery timeframe is approximately 4–10 business days, including processing and transit.

These are estimates rather than guaranteed delivery dates. Actual delivery may vary because of:

• Carrier operations.

• Severe weather.

• Holiday schedules.

• Transportation interruptions.

• Address verification.

• Local delivery conditions.

• Other circumstances beyond our reasonable control.

4. Shipping Destinations

We ship to eligible delivery addresses supported by our checkout and shipping arrangements.

Available destinations may vary according to product type, carrier availability, and operational restrictions.

If we cannot fulfill an order to the submitted destination, we may contact the customer before dispatch or cancel the affected order and arrange an appropriate refund.

5. Order Confirmation

After submitting an order, customers should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully to ensure that the products, quantities, shipping address, and other order details are correct.

If you notice an error, contact us promptly at [email protected].

6. Tracking Information

When tracking information becomes available, it may be sent through a separate shipping notification.

Please understand that tracking systems may not display movement immediately after a shipping label is created. A package may be awaiting its first carrier scan or moving between facilities before the tracking page updates.

We recommend retaining your order number and shipping notification until your package has been delivered.

7. Packaging and Product Protection

Bathroom supplies may include metal components, plastic accessories, adhesive mounting parts, coated surfaces, or products intended for use near water.

We aim to use packaging appropriate to the nature of the merchandise.

Storage Racks and Organizers

Components may be arranged and protected to reduce movement and contact during transportation.

Adhesive and Suction Accessories

Mounting components and protective films may require additional protection to preserve their condition.

Bathroom Décor

Decorative surfaces and finishes should be protected against unnecessary abrasion, pressure, or impact.

Although we take reasonable packaging precautions, shipping damage may occasionally occur. Please contact us if a product arrives in an unacceptable condition.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

• Recipient's full name.

• Street address.

• Apartment or unit number.

• City and state.

• ZIP code.

• Any delivery instructions requested during checkout.

If an address correction is needed, contact us immediately. We will attempt to make the change before dispatch, but modifications cannot be guaranteed after fulfillment begins or the package is transferred to a carrier.

9. Delayed Shipments

If tracking indicates a delay, please allow reasonable time for the carrier to update its records.

If your order has not arrived within the expected delivery window, contact us with your order number.

We may review tracking information, confirm the shipping address, and coordinate with the carrier where appropriate.

If a shipment is confirmed lost or qualifies for another remedy, we will work toward an appropriate resolution consistent with applicable law and our policies.

10. Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the package, please check:

• Your front entrance or designated delivery location.

• Mailroom or package reception area.

• Household members or neighbors who may have accepted delivery.

• Carrier delivery photographs or notes, where available.

If the package remains missing, contact us so we can review the available information and determine the next steps.

11. Damaged or Incorrect Shipments

If an order arrives damaged, incomplete, or contains the wrong item, please contact us within 7 calendar days after delivery.

Please provide:

1. Order number.

2. Description of the issue.

3. Photographs of the affected merchandise.

4. Photographs of the outer packaging and internal packaging, if relevant.

After review, we may arrange a replacement, refund, or another appropriate resolution.

12. Split Shipments

If an order contains several products, items may occasionally be shipped separately because of availability, packaging, or fulfillment arrangements.

Separate packages may have different tracking numbers and delivery dates.

Please review all shipping notifications before reporting an order as incomplete.

13. Shipping Fees and Returns

For preference-based returns, original shipping charges, if any, are generally non-refundable unless required by law or otherwise approved by us.

For damaged, defective, or incorrectly supplied products, shipping-related remedies will be handled under our Return and Refund Policy and applicable law.

14. Contact for Shipping Assistance

TGH COMPANY, LLC Attn: JOHANA ELIZABETH CAMPOS 1455 Ocean Drive, Apt. 703 Miami Beach, FL 33139 United States

Email: [email protected]