Refund policy
At Finestitches Supply, we believe that a comfortable bathroom is created through thoughtful details. From practical accessories that keep everyday essentials within reach to decorative pieces that bring order and character to a personal space, each product should contribute to a better daily routine.
We understand that an item may look different in your home than it did on a screen, that a product may not fit your intended space, or that a shipment may occasionally arrive with an unexpected issue. Our Return and Refund Policy explains how customers may request a return, exchange, replacement, or refund.
This policy applies to purchases made through https://www.finestitchessupply.top/ and is administered by TGH COMPANY, LLC.
1. Return Period
Customers may request a return within 30 calendar days after the date the order is delivered.
To be eligible for a standard return, merchandise should meet the following conditions:
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It must be unused and in its original condition.
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It must be free from water stains, soap residue, installation marks, scratches, cracks, or other signs of use.
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Original packaging, protective inserts, labels, and included accessories should be returned where reasonably available.
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The item must be accompanied by a valid order number or other proof of purchase.
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The merchandise must be packaged securely to prevent additional damage during return transportation.
Bathroom products often come into contact with water, moisture, cleaning products, and personal care items. For this reason, we ask customers to inspect merchandise carefully before installation or use.
2. Product-Specific Return Conditions
Because bathroom supplies can serve different functions, return eligibility may depend on the type and condition of the item.
Bathroom Organizers and Storage Accessories
Storage racks, holders, baskets, and similar products should be returned uninstalled and in their original condition. Products showing mounting marks, adhesive residue, corrosion, or signs of use may not qualify for a standard preference-based return.
Bathroom Décor and Accessories
Decorative accessories should be free from chips, stains, scratches, and damage caused by use or cleaning.
Adhesive or Suction-Based Products
Adhesive hooks, suction accessories, and similar products should remain unused, with protective films and mounting components intact where applicable.
Once an adhesive product has been installed, its original adhesion condition may no longer be verifiable. Such products may therefore be ineligible for a standard change-of-mind return, except where required by law or where the item is defective.
Personal-Care or Hygiene-Related Products
For products intended for direct personal contact or hygiene use, opened or used merchandise may be excluded from ordinary returns where permitted by law.
These conditions do not restrict remedies for defective, damaged, or incorrectly supplied merchandise.
3. Damaged, Defective, or Incorrect Merchandise
We want customers to receive products that are suitable for their intended use and arrive in acceptable condition.
If your order arrives damaged, defective, incomplete, or different from the item purchased, please contact us within 7 calendar days of delivery.
Please provide:
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Your order number.
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A description of the issue.
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Clear photographs showing the affected product.
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Photographs of the shipping carton and internal packaging, if relevant.
Examples of issues that should be reported include:
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A cracked or broken bathroom accessory.
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Missing mounting hardware or components.
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A product that differs materially from the listing.
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A visibly damaged finish.
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A defective suction or adhesive component.
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An item that was not included in the order.
After reviewing the request, we may offer a replacement, refund, or another appropriate remedy.
For confirmed damaged, defective, or incorrectly shipped items, customers will not be required to pay return shipping charges for the affected merchandise, subject to applicable law and reasonable verification procedures.
4. How to Start a Return
Before mailing any merchandise, please contact:
Suggested subject line:
Return Request – Order #[Order Number]
Include the following information in your message:
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Full name used when placing the order.
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Order number.
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Product name.
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Reason for the return.
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Whether you prefer a refund or replacement.
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Photographs, if the item is damaged or defective.
Our team will review the request and provide instructions concerning return authorization, packaging, and delivery.
Please do not send merchandise to our return address before receiving return instructions. This helps us identify your package and avoid unnecessary processing delays.
5. Return Shipping Costs
For a return based on personal preference, such as selecting a different style, color, size, or design, the customer is generally responsible for return shipping costs.
For verified damaged, defective, or incorrectly supplied products, we will arrange an appropriate remedy consistent with applicable law.
Original shipping fees, if any, are generally non-refundable for preference-based returns unless required by law or otherwise approved by us.
6. Return Inspection
After receiving a returned product, we will inspect its condition and verify that it corresponds to the approved return request.
The inspection may consider:
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Product condition.
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Whether the item has been installed or used.
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Whether components and accessories are included.
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Whether damage occurred before or during return transit.
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Whether the merchandise satisfies the applicable return conditions.
We will notify the customer of the return decision after review.
7. Refund Method and Timing
Approved refunds will generally be issued to the original payment method.
Our internal refund processing generally takes 5–10 business days after the returned merchandise has been received and approved.
Additional time may be required for the customer's bank, card issuer, or payment provider to post the credit.
Refunds may not appear immediately on a bank statement even after processing has been completed.
If the refund has not appeared after the expected processing period, please email us with your order number.
8. Exchanges and Replacements
If you would prefer a different bathroom accessory or replacement item, contact us before returning the original product.
Exchanges are subject to availability. If the requested item is unavailable, we may offer a refund or another reasonable resolution.
Replacement shipments may have a different delivery estimate from the original order.
9. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to stop an order before it enters fulfillment or is handed to a carrier. Once processing or shipment has begun, cancellation may no longer be possible.
If cancellation cannot be completed, you may request a return after delivery under this policy.
10. Florida Consumer Protection
This policy is intended to operate consistently with applicable federal and Florida consumer protection requirements.
Florida Statutes § 501.142 addresses retail refund-policy disclosures and related obligations.
Nothing in this policy is intended to waive any consumer right or remedy that cannot legally be waived.
11. Return Address
TGH COMPANY, LLC Attn: JOHANA ELIZABETH CAMPOS 1455 Ocean Drive, Apt. 703 Miami Beach, FL 33139 United States
Email: [email protected]