Privacy policy

At Finestitches Supply, customer trust is an important part of the shopping experience. When you purchase bathroom supplies, request assistance, or browse our online store, you may share information that helps us process your order and communicate with you.

We recognize that personal information should be handled carefully. This Privacy Policy explains the types of information we may collect, how we use it, when it may be shared, and the choices available to you.

This policy applies to https://www.finestitchessupply.top/ , operated by TGH COMPANY, LLC.

1. Information We Collect

The information collected depends on how you interact with our website.

A. Information You Provide

When you place an order, contact customer service, or submit a request, you may provide:

• Full name.

• Billing address.

• Shipping address.

• Email address.

• Telephone number, if supplied or requested.

• Order history and purchased products.

• Return and refund details.

• Customer service correspondence.

• Other information you voluntarily submit.

We use these details to identify transactions, arrange delivery, respond to questions, and provide after-sales support.

B. Payment and Transaction Information

Payments may be handled by third-party payment processors.

Depending on the payment method, those providers may collect card details, billing information, payment credentials, transaction identifiers, and fraud-prevention data.

We may receive limited payment-related information, such as payment confirmation, transaction status, payment method type, and order reference.

We do not intend to collect complete payment card security information through ordinary customer service emails.

C. Technical and Usage Information

When you visit the website, certain information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device type.

• Operating system.

• Pages visited.

• Date and time of access.

• Referring website.

• Website interaction and diagnostic data.

This information helps us maintain website performance, understand visitor activity, and troubleshoot technical issues.

D. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, or comparable technologies to support:

• Shopping cart functionality.

• Checkout operations.

• Website preferences.

• Security and fraud prevention.

• Analytics and performance measurement.

• Advertising and marketing, where enabled.

You may manage cookies through your browser settings. Some website functions may not work correctly if essential cookies are disabled.

2. How We Use Information

We may process personal information for the following purposes.

Order Processing and Fulfillment

To confirm purchases, process transactions, prepare shipments, provide tracking information, and deliver bathroom products.

Customer Service

To answer product questions, investigate shipping issues, coordinate returns, process refunds, and respond to customer feedback.

Website Improvement

To understand how visitors use our store, improve navigation, correct errors, and maintain a reliable shopping experience.

Security and Fraud Prevention

To detect suspicious transactions, investigate unauthorized activity, protect payment operations, and safeguard our website.

Marketing

Where permitted by law and applicable consent requirements, we may send promotional emails, product announcements, or store updates.

You may unsubscribe from marketing communications using the link provided in the message or by contacting us directly.

Transactional messages, including order confirmations and shipping notices, may continue when necessary to complete your purchase.

Legal and Compliance Purposes

We may process information to comply with applicable laws, respond to lawful requests, enforce our agreements, or protect the rights, property, and safety of our customers and business.

3. How We Share Information

We may share limited personal information with trusted categories of service providers when necessary for legitimate business operations.

E-Commerce and Hosting Providers

These providers help operate the website, maintain checkout functionality, and support order management.

Payment Processors

Payment-related information may be transmitted to providers responsible for transaction authorization, payment settlement, and fraud screening.

Shipping and Fulfillment Partners

We may provide recipient names, shipping addresses, and necessary delivery details to carriers or fulfillment providers.

Customer Support and Communication Services

We may use email platforms or support tools to organize customer requests and provide order-related communications.

Analytics and Security Providers

Technical information may be processed to understand website performance, detect errors, and protect against unauthorized activity.

Legal Disclosures

We may disclose information where reasonably necessary to comply with applicable law, valid legal process, regulatory obligations, or lawful requests.

Business Transfers

If TGH COMPANY, LLC undergoes a merger, acquisition, restructuring, financing, or asset transfer, relevant information may be reviewed or transferred as part of the transaction, subject to applicable law.

4. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention may be required for:

• Order administration.

• Accounting and financial records.

• Customer service.

• Returns and refunds.

• Fraud prevention.

• Legal compliance.

• Dispute resolution.

When information is no longer required, we may delete, de-identify, or securely dispose of it, subject to legal recordkeeping requirements.

5. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Such measures may include access restrictions, secure transmission practices, service-provider safeguards, and system monitoring.

No website, database, or electronic communication method can be guaranteed to be completely secure.

Florida Statutes § 501.171 addresses reasonable measures for protecting certain electronic personal information and notification obligations following qualifying security breaches.

 

If a qualifying security incident occurs, we will take appropriate action consistent with applicable legal requirements.

6. Privacy Rights and Choices

Depending on applicable law and the circumstances of your request, you may contact us to:

• Request information about personal data we maintain.

• Ask us to correct inaccurate information.

• Request deletion of certain information.

• Opt out of promotional communications.

• Ask questions about our privacy practices.

• Submit a privacy-related complaint or concern.

We may need to verify your identity before responding to certain requests.

Some information may need to be retained where permitted or required by law, including records needed for accounting, fraud prevention, or legal compliance.

Florida's Data Privacy and Security provisions in Chapter 501 include consumer rights and privacy notice requirements that apply when statutory applicability conditions are met.

 

7. Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children under 13 without appropriate authorization.

If you believe a child has submitted personal information to us, please contact [email protected] so we can review the matter and take appropriate action.

8. Third-Party Websites

Our website may contain links to external websites, payment services, or other third-party platforms.

Those services operate under their own privacy policies and security practices. We do not control the independent privacy practices of websites we do not operate.

We encourage customers to review third-party privacy notices before submitting information.

9. U.S. Data Processing

TGH COMPANY, LLC is located in Florida, United States. Information collected through our website may be processed in the United States or in other locations where our service providers operate.

Where applicable, we will handle information in accordance with relevant legal requirements.

10. Changes to This Policy

We may update this Privacy Policy when our business operations, technology, service providers, or legal obligations change.

The revised version will be published on our website with an updated effective date. Where required by law, we will provide additional notice or obtain consent.

11. Privacy Contact

For privacy questions, requests, or concerns:

TGH COMPANY, LLC Attn: JOHANA ELIZABETH CAMPOS 1455 Ocean Drive, Apt. 703 Miami Beach, FL 33139 United States

Email: [email protected]